General
What is Nile Energy Limited?
Nile Energy Limited is a Ugandan-registered oil marketing company incorporated in 2006. We operate the GAZ brand of petrol stations across Uganda and our core business is the importation, distribution, and marketing of petroleum products including Petrol, Diesel, and Kerosene.
Where are GAZ stations located?
GAZ petrol stations are spread across Uganda, including Kampala and its suburbs, Central Uganda, Eastern Uganda (Tororo, Mbale, Soroti), Western Uganda (Mbarara, Fort Portal, Hoima, Kasese), and Northern Uganda (Gulu, Lira). Visit our Coverage page for a full list and interactive map.
What are your operating hours?
Most GAZ stations operate 24 hours a day, 7 days a week. Some stations may have reduced hours depending on their location. Contact your nearest station directly for specific operating hours.
Products & Services
What fuel products do you offer?
We offer high-quality unleaded Petrol and Premium Diesel at all GAZ stations. Our fuel is genuinely refined to suit your engine capacity for extra engine efficiency and durability. Selected stations also stock Kerosene and LPG.
What free services do you offer?
We offer free under-bonnet services whenever you refill at selected GAZ stations countrywide. This includes engine oil checks, coolant checks, tyre pressure checks, and wiper fluid top-ups to help you maintain your vehicle.
Do you have a tyre clinic service?
Yes. Our tyre clinics stock a wide range of high-quality tyre brands including Pirelli, Linglong, Kumho, MRF and many others. We also provide wheel balancing using the latest computerised technology.
Do you offer car wash services?
Car wash services are available at selected GAZ stations. We also have convenience shops and cafeterias at a number of our outlets for your comfort while you wait.
GAZ Fuel Card
What is the GAZ Fuel Card?
The GAZ Fuel Card is a loyalty rewards card that lets you earn points every time you fuel up at any GAZ petrol station. Accumulated points can be redeemed for fuel vouchers, shopping vouchers, food vouchers, entertainment vouchers, and a wide range of services at our stations.
How do I apply for a GAZ Fuel Card?
You can apply for a GAZ Fuel Card by visiting any GAZ station or by contacting our head office at +256-414-237-940 or customercare@nileenergy.co.ug. Our team will guide you through the application process.
Where can I use the GAZ Fuel Card?
The GAZ Fuel Card is accepted at all authorised GAZ petrol stations across Uganda.
How do I check my Fuel Card points balance?
You can check your points balance by contacting our customer care team on +256-414-237-940 or by emailing customercare@nileenergy.co.ug. We are working on an online portal for self-service balance checks.
Contact & Support
How do I contact Nile Energy customer care?
You can reach our customer care team by phone on +256-414-237-940 or +256-414-671-901, or by email at customercare@nileenergy.co.ug. Our head office is at GAZ House, Plot 2, Kireka Road, Old Port Bell Road, Kampala.
How do I report a complaint?
We take all customer feedback seriously. Please contact us via email at customercare@nileenergy.co.ug or call +256-414-237-940. You can also use the contact form on our Contact page and our team will respond within 1–2 business days.
How do I report a fuel quality concern?
If you have concerns about fuel quality at any of our stations, please contact us immediately on +256-414-237-940 or customercare@nileenergy.co.ug with the station name, date, time, and vehicle registration. We take quality seriously and will investigate promptly.